Each package begins with our two-week diagnostic. If the diagnostic reveals that a different package would serve you better, we will tell you and adjust the scope.
Need something different? If your organisation has more than 200 people or needs a combination of these services, we will build a custom scope. The diagnostic fee for custom projects is £2,400 and is credited against the full engagement fee if you proceed.
From first conversation to final deliverable, here is what to expect.
A 30-minute call where you describe what is happening in your organisation. We ask questions. No slides, no pitch. If we think we can help, we propose the diagnostic. If we think someone else would be a better fit, we say so.
We observe meetings, interview staff, review documents, and map how decisions actually get made. At the end of two weeks we present findings and recommend a scope of work with a fixed fee.
Coaching sessions, facilitated workshops, or design reviews, depending on the package. We work on-site where possible. Every engagement has a named lead consultant and a written schedule.
We deliver a final report or operating agreement your team can use without us. Ninety days after the engagement ends, we run a follow-up session to check what stuck and what needs adjusting.
Answers to the things people most often ask before they decide to work with us.
No. The diagnostic is how we avoid recommending the wrong thing. We have turned down projects where the client wanted to skip it, because without observation and interviews we would be guessing. The diagnostic fee is included in every package price listed above.
Behavioural change in a leadership context takes months, not hours. A shorter engagement would let us identify patterns but not help you change them. If you want a one-off session to think through a specific decision, we offer a standalone advisory call at £350 per hour, but we do not call that coaching.
Yes. About half our clients are in England and Scotland. We travel for on-site work and charge travel expenses at cost with no mark-up. For organisations outside the UK, we can run coaching and some diagnostic work remotely, but team effectiveness programmes work best when we are in the room.
It depends on the engagement. For coaching, we use 360-degree feedback at the start and at month six, then compare scores. For team programmes, we track specific metrics the team chooses during the diagnostic: meeting length, decision turnaround time, or staff survey scores. For organisational design, we measure adoption of the new structure at 90 days.
We invoice 50% at the start of the engagement and 50% at completion. For projects longer than three months, we can arrange monthly billing. We accept bank transfer. Payment is due within 14 days of invoice.
Yes, with 14 days written notice. You pay for work completed up to the notice date. We do not charge cancellation penalties, but the diagnostic fee is non-refundable once the diagnostic has been delivered.
Tell us what is going on in your organisation. We will let you know within one working day whether we think we can help.
Get in touchOr call us: +44 7333 073772